Yay! Finally in the double digits! I am doubling up today because I am doubly thankful. Today I am also thankful for great customer service. Being a person in sales, I know all too well how good customer service can make all the difference. On the flip side poor customer service can be detrimental.
I have been covering the Kansas City area for almost 5 years now. I have been staying at the same Holiday Inn Express for 4.5 years. This year was a little rough however. With job #2 of 2011 (remember, i am on job #3 for 2011) I only made it to KC two times. This greatly saddened the staff of the Holiday Inn Express in Independence. They were so happy when I called 2 weeks ago to book my room (I have my own contracted personal rate!). Yesterday when I arrived, everyone came out to greet me. Stuff like that goes a long way with someone who lives a lot of their life in hotels. They are the same staff that when I had my major knee surgery left a huge get well care basket in my room when my mom drove me here for work.
I am loyal, they are loyal to me and make my time away from home entertaining and bearable.
Aw! that is fantastic! I want to go to KC and do a Chiefs game at some point. I'm so asking for the Paige Special :)
ReplyDelete